Customer Voice Provides the Essential Survey Feedback
Finding out what needs to be improved is the first step towards improvement. In the current “experience economy,” companies thrive on providing outstanding client encounters, both technologically and personally, rather than by having the cheapest costs or the most cutting-edge products.
Under this new paradigm, a useful resource is feedback. One of the most efficient and successful ways to get this important data is through surveys.
Why Surveys?
All organisations ask for input from different stakeholders, including shareholders, funders, workers, suppliers, and customers. Surveys have a number of benefits, such as:
- Easy to distribute and (hopefully) easy to respond to.Â
- Able to provide both quantitative and qualitative feedback.Â
- Accessible technology, with many options for how to conduct them.
What Is Customer Voice?
Dynamics is connected with Microsoft’s survey platform, Customer Voice. It makes use of pre-existing data from Microsoft Dataverse or your Dynamics 365 Customer Engagement system to customise and segment your survey audience, increasing response rates.
After then, responses are kept in Dataverse for convenient access within:
- Your CRMÂ
- Power AppsÂ
- Power AutomateÂ
- Power BIÂ
- And more!Â
Customer Voice Pricing and Packages
Customer Voice allows you to send surveys to your stakeholders directly; however, connecting it with Power Platform makes the process much more effective.
Consider that in order to determine whether to make modifications to a product or retain it as is, you need input on it. Customers might get a survey automatically via Power Automate two weeks after making a purchase, guaranteeing prompt feedback without the need for human participation.
Additionally, you may typically see delays in replying until you personally analyse the findings of a quarterly satisfaction survey if it indicates a very unsatisfied consumer. As soon as the survey response is received, Power Automate allows you to immediately initiate various steps inside your CRM, send a supervisor an email, and receive a Teams notice promptly.
Subscriptions for Dynamics 365 Customer Engagement (as opposed to Business Central) include Customer Voice. You may still purchase Customer Voice individually for $200 per renter per month if you don’t already have a Customer Engagement subscription. This will cover 2,000 replies each month, with the opportunity to purchase more responses at a competitive pricing.
