Finding out what needs to be improved is the first step towards improvement. In the current “experience economy,” companies thrive on providing outstanding client encounters, both technologically and personally, rather than by having the cheapest costs or the most cutting-edge products.
Feedback is a helpful resource in this new paradigm. Surveys are among the most effective and successful methods for gathering this crucial information.
All organisations ask for input from different stakeholders, including shareholders, funders, workers, suppliers, and customers. Surveys have a number of benefits, such as:
User-friendly technology, offering various ways to implement them
Microsoft’s Customer Voice survey product is integrated with Dynamics. In order to increase response rates, it uses pre-existing data from Dynamics 365 Customer Engagement or Microsoft Dataverse to segment and personalise your survey audience.
Following that, replies are stored in Dataverse for easy access in:
Power Apps
Sending surveys to your stakeholders directly is possible with Customer Voice, but using Power Platform to integrate it with the tool improves efficiency significantly.
Remember that you need feedback on a product before deciding whether to alter it or keep it exactly as it is. Two weeks after completing a purchase, customers may get an automated survey with Power Automate, ensuring fast feedback without requiring human involvement.
Additionally, if a quarterly satisfaction survey suggests a particularly dissatisfied customer, you may often experience delays in responding until you personally evaluate the results. Power Automate enables you to send a supervisor an email, start a Teams session, and start a number of processes inside your CRM as soon as the survey result is received.
Subscriptions for Dynamics 365 Customer Engagement (as opposed to Business Central) include Customer Voice. You may still purchase Customer Voice individually for $200 per renter per month if you don’t already have a Customer Engagement subscription. This will cover 2,000 replies each month, with the opportunity to purchase more responses at a competitive pricing.
