Dynamics 365 Customer Insights

Combine Customer Information, Get Knowledge, and Customise Experiences using Data from Customer Insights
Combine Client Information

Customer data from all sources, including as social media, marketing automation tools, CRM, and ERP, is combined by Dynamics 365 Customer Insights. Better decision-making is made possible for businesses as a result of this comprehensive view of customer data, which includes demographics, past purchases, and interactions with the company.

Gain Knowledge Fast and Simply

AI and machine learning are used by Dynamics 365 Customer Insights to automatically analyse customer data and spot trends and patterns. This makes it easier and faster to understand the wants and demands of the consumer.

Customise the Experience for Customers

Customer Insights-Journeys helps companies create individualised consumer experiences at every point of contact, building a stronger bond and increasing loyalty.

Boost Interaction with Customers

Dynamics 365 Customer Insights helps companies better understand their customers and provide more individualised and relevant experiences, which increases customer engagement. Increased dedication and client satisfaction may result from this.

Dynamics 365 Customer Insights: What Is It?

Businesses can unify data and generate insights with Dynamics 365 Customer Insights, a potent customer data platform (CDP) and analytics solution powered by Microsoft that empowers personalised experiences and processes.

Customer Insights–Journeys and Customer Insights–Data are additions to the recently launched Dynamics 365 Customer Insights package. Customer Insights-Journeys gives companies the ability to interact with clients in real time, use AI to customise interactions, and expand by providing a centralised, adaptable platform that cultivates client loyalty. Companies may obtain a complete view by capturing data about customer behaviours and transactions by connecting Dynamics 365 Customer Insights with various apps. Businesses may better understand consumer preferences by doing this by combining and improving customer data from marketing, sales, and service channels. By employing AI, businesses can also forecast client behaviour in real time, strengthening their ties with customers.

Typical Applications for Dynamics 365 Insights

Manufacturing and Retail
Dynamics 365 Customer Insights, with its use of AI and analytics, allows shops to divide up their clientele into groups according to their preferences, purchasing habits, and interactions. Then, in order to target particular client categories, retailers might develop customised marketing campaigns and promotions.
Banking and Related Services
Financial institutions can use artificial intelligence (AI) algorithms to examine transaction patterns and consumer behaviour in order to identify anomalous or fraudulent activity. This method strengthens security and shields clients from any financial risks.
Real Estate
By examining consumer preferences and demand patterns, real estate developers may improve their strategies for the growth of their properties. This entails picking prime sites, building homes with in-demand amenities, and setting competitive prices.

Find out more about Customer Insights for Dynamics 365

For Dynamics 365 Customer Insights, Why Storata?

We recognise that your staff may find it difficult to use a sophisticated data platform such as Customer Insights. Because of this, our staff has the greatest tools available to boost client engagement and expedite business growth.

  • We’ll take a close look at your present setting
  • Next, we’ll design a comprehensive plan for integrating Customer Insights into your company
  • We will also guide you through Customer Insights’ robust features
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