Complying with NDIS requirements can be a tricky minefield to navigate. You need to manage invoices, track billable hours, provide the right services to the right people at the right time, report on your business activities, and provide access to data for compliance and audit purposes. And, you have to do all of this while providing excellent disability support services in an increasingly competitive environment.
This can quickly feel overwhelming, whether you’re a small provider with a few clients or a large organisation with many clients.
Trying to manage your business using spreadsheets and databases may have worked when the government provided bulk funding but, now that providing services is more individualised, keeping track of all the relevant information can quickly become a nightmare.
The right technology, however, can streamline and speed up this process, and free up your staff members to spend more time on what they do best, which is help people in need.
Storata works with M-Files to provide an intelligent information management (IIM) approach that manages documents more intuitively, lets you overlay workflows to automate significant parts of your processes, and helps you save time and money while providing exceptional service.
Here are just four of the ways the Storata IIM platform can help you comply with NDIS requirements:
- Invoicing
As a provider, you have two types of invoices to manage. There are the invoices you send to your clients and those you send to the NDIS to be reimbursed for the services provided. Processing multipage invoices for every client, every week, can create an enormous burden of work that takes staff time away from clients.Using the Storata solution to automate the invoicing process, you can reduce the time it takes from days to hours. And, you can invoice more often (and get paid more regularly) because the automated process doesn’t require as much manual intervention. This can have a hugely positive effect on cash flow.
- Reporting
Using individual spreadsheets that are manually reconciled each week creates significant hassles when it comes to uploading data to the government’s Provider Digital Access (PRODA) system, which is necessary for you to get paid for your services. The Storata solution, powered by M-Files, can automatically determine billings accurately and provide reports without any manual intervention, ensuring you get paid accurately on time, every time. It can also integrate with Xero and PRODA for a more streamlined experience.
- Tracking
Tracking the work done by support coordinators is important in helping them manage their time and deliver better outcomes for their clients. The right solution will provide a complete log of activity, real-time budget updates for each individual’s plan, and real-time billing reports per plan. Having all of this information in one place, instantly accessible, is crucial for managing effective performance.This lets staff members organise their work effectively and can help show where they may need more support, training, or variety in their work. Importantly, it can also help illuminate barriers preventing clients from achieving certain outcomes. For example, if reporting shows that public transport isn’t available for people with disabilities in a certain area, then you can petition the council, armed with real data, to improve in this area.
- Administration
Like any government program, the NDIS requires myriad forms. Moving away from paper-based systems can see you using electronic forms where the solution automatically fills in information for clients. You can simply print off the form and have the clients sign them, reducing the time to complete these forms from an hour to just minutes.
By modernising and streamlining your systems, you can potentially increase your efficiency and refine your processes to make your organisation more productive. As well as saying goodbye to compliance issues, this can dramatically improve your ability to provide exceptional outcomes for your clients.
Storata works with leading software vendor M-Files to deliver affordable, comprehensive solutions that help you comply with all NDIS requirements. To find out how we can help you, contact us today.
